Returns & Exchanges
At Sulwhasoo, we strive to ensure your holistic beauty experience is exceptional, which is why we offer a 30-day return window for products purchased on our official website. All items must be returned in their original, unopened condition to qualify for a full refund or exchange.
Initiate Return Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Prepare Your Package
Securely pack the unused products in their original packaging, ensuring any promotional samples or gifts with purchase are included to avoid deductions.
Affix Shipping Label
Download and print your prepaid return shipping label from your email and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing