Frequently Asked Questions
Discover everything you need to know about your holistic beauty journey with Sulwhasoo.
What is the signature ingredient in Sulwhasoo products?
Our heritage is built on Korean Ginseng. We utilize proprietary technology to extract the most bioactive components of ginseng to deliver advanced anti-aging benefits and skin rejuvenation.
What is the recommended order of application for Sulwhasoo products?
We recommend starting with our First Care Activating Serum immediately after cleansing to prime the skin, followed by balancing water, emulsion, serum, and finally moisturizer to lock in hydration.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for skincare products?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or unused condition.
Are Sulwhasoo products suitable for sensitive skin?
Yes, our products are formulated with traditional Korean herbs and modern science to be gentle yet effective. However, we always recommend performing a patch test or consulting with a dermatologist if you have specific skin concerns.
Do you offer international shipping?
Currently, we ship to select regions globally. Please visit our Shipping Policy page to see a full list of supported countries and estimated delivery timelines.